Frequently Asked Questions about Outlook Web Exchange 2010

1. Where can I get my emails on-line?

2. What is my quota on my Exchange 2010 Outlook Web Access account?

3. How do I forward my emails on Exchange Outlook Web Access 2010?

4. What password do I use and how do I change it?

5. How do I look up someone' s email address in a new message?

6. Can I set up a meeting in my calendar and invite users?

7. Do you have any tutorials with step-by-step instructions?

8. Junk emails are annoying, how can I manage them?

9. Where can I go to get more help?

1. Where can I get my emails on-line?
You can get your emails by accessing the Gateway.

2. What is my quota on the Exchange Outlook Web Access 2010 account?
You have 5GB total which includes all folders you create. An email reminder will be sent before you are over quota to delete any emails you no longer need. A good place to look is in the deleted folder or the sent folder. If you do get over quota you will still receive emails but you will not be able to send any until you are under your quota.
To find your quota simply sit your mouse pointer over the first folder that has your name and a box will appear with your information. (example below)

3. How do I forward or redirect my emails on Exchange Outlook Web Access 2010?
Follow the steps here.

4. What password do I use and how do I change it?
Your password for Exchange Outlook Web Access is your Active Directory password or sometimes referred to as your Network password. Click here to change your password.

5. How do I look up someone's email address in a new message?
With a new message open click on the To button and it will open a window where you can search for a user at Dickinson College or your own personal Contacts you have set up.

6. Can I set up a meeting in my calendar and invite users?
Yes, in Exchange Outlook Web Access you will be able to set up meetings with anyone at Dickinson College. Click on the Calendar, then new Meeting Request to start the process.

7. Do you have any tutorials with step-by-step instructions?
For all tutorials at Dickinson College click here. Click here to find the newest OWA features.

8. Junk emails are annoying, how can I manage them?
Setting up junk emails can help, but remember to check your Junk E-mail folder often. Right mouse click on the email message while in your inbox, choose Junk E-Mail, then Add Sender to Blocked Senders List.

9. Where can I go to get more help?
First check out our online tutorials here. You can call the helpdesk at x1000 or 717-245-1000 or email helpdesk@dickinson.edu or you can stop into the helpdesk which is located in the lower level of the Library. The office hours are 8am till 5pm, Monday - Friday.