LIS Helpdesk Performance Measures

Start Date: 01-Apr-14
End Date: 18-Apr-14

"You are satisfied with the overall service provided by LIS User Services."

"What is your status at Dickinson?"

"What method did you employ to contact the LIS Helpdesk?"

"Placing a request with LIS User Services was convenient and easy."

"Was your issue resolved upon initial contact with LIS Helpdesk?"

"The LIS Helpdesk was courteous, friendly, and professional when contacted. "

"The LIS User Services staff was responsive and satisfied your request in a timely manner."

 

Daily Number of Track-It Work Orders Completed