Department Responsibilities

Enterprise Systems Department

  • Banner, campus administrative computing systems
  • Financial reports
  • Electronic commerce
  • Cognos business intelligence reporting and modeling
  • Dickinson Gateway portal
  • Enterprise support for open source software applications

Infrastructure Systems Department

  • Campus network operations
  • Network security
  • Database management
  • Data communication
  • Network hardware
  • Server setup and maintenance
  • Cabling & infrastructure
  • Inbound & outbound Internet services
  • Telephone switch
  • Cable television network infrastructure

Instructional & Media Services Department

  • Academic technology project consulting and support
  • Media center
  • Learning Management System
  • End user application software training
  • Web 2.0 applications

Library Services Department

  • Library access services
  • Library acquisitions & cataloging
  • Archives & Special Collections
  • Library collection & research services
  • Library instruction

User Services Department

  • Help Desk
  • Field support
  • Resnet field support
  • Hardware and software evaluation, acquisition, deployment
  • Equipment management
  • Instructional spaces support, including Information Commons support
  • High end printing
  • Teleconferencing support
  • Cell phone, telephone user support
  • Satellite TV support
  • Training coordination